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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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GENERAL PERFORMANCE MEASURES

Apart from job or function specific performance measurement, we have some general performance measures as follows:

Quality addresses how well the employee or work unit performed the work and/or the accuracy or effectiveness of the final product. Quality refers to accuracy, appearance, usefulness, or effectiveness. Quality measures can include error rates (such as the number or percentage of errors allowable per unit of work) and customer satisfaction rates (determined through a customer survey).

Quantity addresses how much work the employee or work unit produced. Quantity measures are expressed as a number of products produced or services provided, or as a general result to achieve.

Timeliness addresses how quickly, ...

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