Strategic Management: A Competitive Advantage Approach, Concepts and Cases, 16/e
by Fred R. David, Forest R. David
Endnotes
1. Salvatore Parise, Patricia Guinan, and Bruce Weinberg, “The Secrets of Marketing in a Web 2.0 World,” Wall Street Journal, December 15, 2008, R1.
2. Kathy Chu and Kim Thai, “Banks Jump on Twitter Wagon,” USA Today, May 12, 2009, B1.
3. Suzanne Vranica, “Man vs. Bot: The Online-Ad Wars,” Wall Street Journal, March 24, 2014, B1 & B5.
4. Ibid.
5. Gupta, Sunil, and Donald R. Lehmann, Managing Customers as Investments: The Strategic Value of Customers in the Long Run (“Customer Retention” section) (Upper Saddle River, NJ: Pearson Education/Wharton School Publishing, 2005).
6. Ralph Biggadike, “The Contributions of Marketing to Strategic Management,” Academy of Management Review 6, no. 4 (October 1981): 627.
7. Michael Rapoport, “Pro Forma ...
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