Strategic Management: A Competitive Advantage Approach, Concepts and Cases, 16/e
by Fred R. David, Forest R. David
History
Former Southwest Airlines employee, David Neeleman, incorporated “NewAir” in Delaware in August 1998 but later changed its name. JetBlue started by following Southwest’s approach of offering low-cost travel, with the exception that JetBlue would offer amenities, such as in-flight entertainment—for instance, a TV at every seat and Sirius satellite radio. Neeleman’s vision for JetBlue was “to bring humanity back to air travel.”
In September 1999, JetBlue was awarded 75 initial take off/landing slots at JFK International Airport in New York City. The airline started operations on February 11, 2000, with service to Buffalo and Ft. Lauderdale.
In 2012, for the eighth year in a row, JetBlue was ranked “Highest in Customer Satisfaction Among ...
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