Internal Issues

Organizational Structure

Citigroup operates from a hybrid, complex organizational structure, but it most resembles a strategic business unit (SBU) design, with the two groups being Institutional Clients and Global Consumer Banking. Citigroup’s probable chain of command is illustrated in Exhibit 1.

A tree diagram shows Citigroup’s organization structure.

Exhibit 1

Citigroup’s Organizational Structure

Source: Based on information from Citigroup’s recent Annual Report.

Vision/Mission

Citigroup does not have a vision statement. However, at the corporate website, Citigroup provides a mission statement, as follows: “Citi works tirelessly to serve individuals, ...

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