Organisational Change

10.3 BUILDING A LEARNING ORGANISATION

Changing an organisation into a laboratory for learning requires sustained, purposive effort. It needs to be designed, created, maintained, and strengthened continuously through communication of values and vision; the checking of policies, structure, methods, and procedures for congruence and consistency; and, above all, the adoption of holistic systems thinking.

It involves careful and sustained efforts the results of which may unfold slowly over time. A useful beginning in this direction can, however, be made through the following three steps (Garvin, ibid);

1. Fostering an open, supportive environment conducive to learning by providing employees time and facilities for reflection and analysis, training in ...