3.1 INTRODUCTION
We live in an age of transition. What is constant is change. It has become an inescapable fact of life, a fundamental aspect of historical evolution. Everything changes continually. What is history indeed but a record of change? If there had been no changes in the past, there would have been little of history to write.
Change is inevitable in a progressive culture. There is constant evolution in political, scientific, and technological areas. Sophisticated communication techniques, robots performing jobs done by humans; man reaching the moon are some examples that bear testimony to the fast pace of change.
Organisations cannot completely buffer themselves from this change. They must respond to the change in order to survive. ...
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