September 2010
Intermediate to advanced
388 pages
12h 9m
English
Content preview from Organisational Change
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10.5.4 Continuous Improvement
This refers to constant refinement and improvement of products, services, and organisational systems to yield improved value to consumers. The term “continuous improvement” is derived from the Japanese term “Kaizen” meaning small but continuous improvement.
Continuous improvement is at the heart of the TQM process.
The flow chart below outlines the steps towards implementing continuous improvement. It begins by defining the organisation's current quality status. This could be in any perspective such as defects, customer satisfaction levels, and so on.
Define current status
Define improvement objectives
Select specific improvement projects
Make teams
Define the process
Assess the reason for variability
Develop ...
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