Skip to Content
Organisational Change
book

Organisational Change

by Harsh Pathak
September 2010
Intermediate to advanced
388 pages
12h 9m
English
Pearson India
Content preview from Organisational Change
CASE 14 BAD BRAKES

Sukhvinder Singh is the maintenance supervisor of a large taxicab company. He had been very concerned because the cab drivers were not reporting potential mechanical problems. Several months ago, he implemented a preventive maintenance programme. This programme depended upon the driver's filling out the number of occasions a cab left the garage with major problems that the previous driver was aware of but had not reported. Calling out the field repairs teams to fix the breakdowns was not only costing the company much time and trouble but also was very unsafe in some cases and created a high degree of customer ill will. The drivers themselves suffered from a loss of fares and tips, and in some cases their lives were endangered ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Change Management

Change Management

ATD Research
Planned Change

Planned Change

Gilmore Crosby
Change

Change

John P. Kotter, Vanessa Akhtar, Gaurav Gupta

Publisher Resources

ISBN: 9789332510487