Organisational Change

6.5.2 Change as a “How” Problem

In the change management process, the change problem is often expressed, at least initially, in the form of a “how” question. How do we get people to be more open, to assume more responsibility, to be more creative? How do we introduce self-managed teams in Department W? How do we change over from System X to System Y in Division Z? How do we move from a mainframe-centred computing environment to one that accommodates and integrates PCs? How do we get this organisation to be more innovative, competitive, or productive? How do we raise more effective barriers to market entry by our competitors? How might we more tightly bind our suppliers to us? How do we reduce cycle times?

In short, the initial formulation of ...