September 2010
Intermediate to advanced
388 pages
12h 9m
English
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10.5 TOTAL QUALITY MANAGEMENT AND LEARNING ORGANISATION
Total quality management (TQM) is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organisation or a learning organisation. TQM is the application of quantitative methods and human resources to improve the materials and services supplied to an organisation, all the processes within an organisation, and the degree to which the needs of customers are met, now and in future. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement.
Definitions could differ but essentially total quality management comprises the following elements ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.