September 2010
Intermediate to advanced
388 pages
12h 9m
English
Change agents help individuals and groups within the organisation to work more effectively together. This typically involves changing the attitudes and behaviours of organisational members through communication, decision-making, and problem-solving. The concept of organisational development has come to encompass an array of interventions that are designed to change people and the nature and quality of their work relationships. We review these people-changing interventions in our discussion of organisational development.
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