September 2010
Intermediate to advanced
388 pages
12h 9m
English
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Case Study: “Taj Mahal Group of Hotels” A Hospitality Company
History
A new Director of Human Resources in a Taj Mahal hotel decided that the approach to training had been too haphazard, thereby wasting money and failing to align training with the company's priorities of performance improvement and business expansion.
Task
Perform a TQM-based training needs assessment for the hotels to determine priority training targets and develop a selective directory of external training resources suitable for meeting these targets.
Intervention
A change agency developed a customised training needs questionnaire, conducted a survey, and prepared an analytical report summarising identified needs and ranking priorities for action. This was followed by targeted ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.