Organisational Change

Summary

• A learning organisation is one with flexibility in its structure, operations and performance which gives it the strength to adapt itself to its changing environment.
• A learning organisation is a “knowledge creating company.” Every member in the organisation is involved in adaptive and generative learning. In building a learning organisation, a well-designed, maintained, and strengthened managerial system is required.
• A learning organisation operates on the concept of TQM, which incorporates top management commitment, customer focus, process focus, improvement measurement, continuous improvement, supplier teaming, teams, benchmarking, employee involvement and empowerment, inventory management, quality cost, communications, and training. ...