September 2010
Intermediate to advanced
388 pages
12h 9m
English
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9.8.1 Managing Frustration and Stress
Managers are frequently required to deal with the frustration of their employees. The following steps are suggested for effective management of employee frustration.
a. Listen to the feelings of the staff The first step is taken by the manager to understand the feelings and point of view of the frustrated employee(s). This may be done by asking the employee(s) state the problem, his feelings, and perceptions. Instead of being defensive, when the employees express negative impressions, the manager must listen to them patiently.
b. Share own feeling of disappointment If a manager is able to level with his employees, he may be able to reach them. Most situations that produce frustration in employees, also ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.