9.7 MANAGERIAL CONTROL
The purpose of supervisory control is to ensure that results are achieved according to the planned schedule (time, quantity, quality, use of input, and so on). The word control may be misleading if it is understood and interpreted in the sense of directing and commanding employees. In other words, supervisory control refers to the process and result of work (using co-ordinated mechanism to check the process and outcome of work against pre-determined norms/and taking corrective action) and not to people (directing and commanding them). Supervisory control is exercised with people concerned, not over them.
Supervisory control involves three processes: establishing norms or standards before any action is taken (including periodically ...
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