Organisational Change

CASE 7 THE HIGH-PRICED OD CONSULTANT

The corporate human resources office told the middle managers of a large bank in India that a group of consultants from the UK would be calling on them later in the week. The purpose of the consultants' visit was to analyse inter-functional relations throughout the firm. The consultants had been very effective in using an OD intervention called team building. Their particular approach used six steps. When their approach was explained to the managers, a great deal of tension was relieved. The managers had initially thought that team building was a lot of hocus-pocus, like sensitivity training, where people attack each other and let out their aggressions by heaping abuse on those they dislike. By the same token, ...