Organisational Change

CASE 5 THE PERFORMANCE RATING

Madhav was employed as a training assistant in the state civil service for twelve years. His supervisor for the last nine years has been Maya, a woman young enough to be his daughter. Although civil service regulations require that employees be given a performance report once a year, they are not well enforced. Madhav received only one report of “satisfactory” in his second year as training assistant.

Madhav is a mild and quiet person without an outgoing personality but he feels he has performed effectively as a trainer because he has held the job for twelve years and has never received either oral or written comment that his work is less than satisfactory. On three occasions he took the required examination for ...