September 2010
Intermediate to advanced
388 pages
12h 9m
English
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10.5.11 Communication
One of the essential elements of TQM is “internal communication”. It is useless to embark on a quality journey without an effective management of “internal communication.” While communication is central to success, many organisations think it is peripheral.
Like any other element of TQM, the drive for communication must emanate from the top. It should be treated as a key business strategy and there must be a tremendous sense of purpose to keep it going.
Internal communication should give a clear picture of how each employee fits into the company. They should be shown how their individual work contributes to the success of their department, and how the work of their department affects the work of the other departments, and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.