Organisational Change

6.12.1 Twelve Principles for Managing Change

1. Thought processes and relationship dynamics are fundamental if change is to be successful.
2. Change only happens when each person makes a decision to implement the change.
3. People fear change, it “happens” to them.
4. Given the freedom to do so, people will build quality into their work as a matter of personal pride.
5. Traditional organisational systems treat people like children and expect them to act like adults.
6. “Truth” is more important during periods of change and uncertainty than “good news”.
7. Those who demonstrate consistent behaviour and clearly defined values earn trust.
8. People who work are capable of doing much more than they are doing.
9. The intrinsic rewards of a project are often more important ...